Privacy Policy

1. Who We Are

James Warren Delivery Ltd (“we”, “us”, “our”) is registered in England & Wales under Company Number 17013567. Our registered office is at 89 Fairfield Crescent, Leeds, LS13 3EA, United Kingdom.

We are the data controller for the personal data collected through this website (jwlogistics.uk). You can contact us at [email protected] or by calling 07828 720 178.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

• Contact and quote requests: When you submit our enquiry form, we collect your name, phone number or email address, pickup and delivery postcodes, the service type you select, and any additional details you provide.
• Direct contact: If you call or email us directly, we may retain records of that communication.
• Usage data: If analytics cookies are accepted, we collect anonymised information about how you use our website (pages visited, session duration, browser type). This data does not identify you personally.

3. How We Use Your Data

Purpose	Legal Basis
Responding to your quote request or enquiry	Legitimate interest / Contract performance
Providing the delivery or courier service you requested	Contract performance
Communicating service updates or delivery information	Contract performance
Improving our website and services (analytics)	Consent
Complying with legal obligations	Legal obligation

We will never sell your personal data to third parties or use it for unsolicited marketing.

4. Data Retention

We retain enquiry and customer data for a maximum of 2 years from the date of last contact, unless a longer retention period is required by law (for example, for invoicing and tax purposes, records may be kept for up to 6 years in line with HMRC requirements).

Analytics data is retained in aggregated, anonymised form and does not contain personally identifiable information.

5. Sharing Your Data

We do not share your personal data with third parties except:

• Where required by law or a court order.
• With our IT infrastructure providers (e.g. web hosting), who are bound by data processing agreements and may not use your data for any other purpose.
• In the event of a business sale or transfer, where data may be transferred to the acquiring party subject to equivalent privacy protections.

6. Cookies

We use cookies on this website. For full details of the cookies we use, please see our Cookie Policy. You can manage your cookie preferences at any time via the cookie banner on our website.

7. Your Rights Under UK GDPR

You have the following rights in respect of your personal data:

• Right of access — You can request a copy of the personal data we hold about you.
• Right to rectification — You can ask us to correct inaccurate data.
• Right to erasure — You can ask us to delete your data where there is no lawful basis for continued processing.
• Right to restrict processing — You can ask us to pause processing of your data in certain circumstances.
• Right to data portability — You can request your data in a structured, machine-readable format.
• Right to object — You can object to processing based on legitimate interests.
• Right to withdraw consent — Where processing is based on consent (e.g. analytics cookies), you can withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

10. Contact

For any privacy-related queries, please contact:

James Warren Delivery Ltd
89 Fairfield Crescent, Leeds, LS13 3EA
Email: [email protected]
Phone: 07828 720 178